Shipping Policy

Effective Date: June 2026

Thank you for choosing LittleHug. We are committed to delivering your order safely and efficiently, wherever you are in the world.

1. Worldwide Free Shipping

LittleHug proudly offers FREE worldwide shipping on all eligible orders.

There are no minimum purchase requirements or hidden shipping fees.

2. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a shipping confirmation email.

3. Estimated Delivery Time

Estimated delivery time for most destinations is:

7–10 Business Days

Please note that delivery times are estimates and may vary depending on:

• Destination country
• Customs clearance
• Local postal services
• Weather conditions
• Peak shopping seasons
• Public holidays

While we work with reliable shipping partners, we cannot guarantee exact delivery dates.

4. Order Tracking

When available, tracking information will be sent to your email once your package has been dispatched.

Tracking updates may take several days to appear after shipment.

5. Shipping Address

Customers are responsible for providing complete and accurate shipping information.

LittleHug cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update it before the order is shipped.

6. Customs & Import Duties

For international orders, customs inspections or import procedures may occasionally cause delivery delays.

Customers are responsible for complying with the customs regulations applicable in their country.

7. Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and provide an appropriate solution whenever possible.

8. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged product

Depending on the situation, we may provide a replacement or a full refund.

9. Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately depending on warehouse availability.

You will receive separate tracking information whenever applicable.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

LittleHug

Website: https://littlehug.xyz

Address:
1907-6000 McKay Ave
Burnaby, BC, Canada

Phone:
+1 778 889 5280

Email:
support@littlehug.xyz

Our customer support team is happy to assist you and aims to respond within 24 business hours.